Privacy Policy

1. Scope & Application

This Privacy Policy ("Policy") applies to the website located at https://madhurama.web.app and all associated subdomains and pages (collectively, the "Website"), operated by Madhu-Rama Corporation ("we", "us", "our", or "Company"). This Policy governs the collection, use, storage, transfer, and disclosure of personal data of all visitors, users, enquirers, and prospective clients ("you" or "User") who access or use the Website.

By accessing the Website, you acknowledge that you have read, understood, and consent to the practices described in this Policy. If you do not agree with this Policy, please discontinue your use of the Website immediately.

This Policy does not apply to personal information collected offline or through channels other than this Website, unless otherwise explicitly stated.

2. Data Controller Information

The entity responsible for the processing of your personal data as described in this Policy is:

• Legal Name: Madhu-Rama Corporation
• Registered Office: Office #10, Vijay Bhagya Lakshmi Society, Vadarpada, Goregaon (East), Gen. Arun Kumar Vaidya Marg, Near Gokuldham Market, Mumbai – 400063, Maharashtra, India
• Email: madhurama.corporation@gmail.com
• Parent Group: ViViD & VRK Group

3. Information We Collect

We may collect the following categories of personal information:

3.1 Information You Provide Directly

• Contact information: Full name, email address, phone number, and company/organisation name submitted through our contact form, enquiry form, or course registration form.
• Message content: The content of messages, queries, feedback, or requests you submit to us.
• Preferences: The type of enquiry you select (e.g., business services, course enrolment, corporate training, general inquiry).

3.2 Information Collected Automatically

• Log data: Internet Protocol (IP) address, browser type and version, operating system, referring/exit pages, date and time of your visit, and pages viewed.
• Device information: Device type, screen resolution, and browser language settings.
• Usage data: Interaction patterns with Website content, including clicks, scroll depth, and session duration, collected via analytics services.
• Cookies and similar technologies: Session cookies, persistent cookies, and local storage objects. For full details, please refer to our Cookie Policy.

3.3 Information We Do Not Collect

We do not intentionally collect sensitive personal data such as financial account numbers, payment card details, government identification numbers (Aadhaar, PAN, Passport), medical information, biometric data, or information revealing racial or ethnic origin, political opinions, religious beliefs, or sexual orientation through this Website. If you inadvertently provide such information in a message or form submission, it will not be processed for any purpose other than responding to your specific communication, and it will be deleted from our records as soon as practicable.

4. How We Collect Information

• Directly from you: When you fill in and submit any form on the Website, including our contact and enquiry forms.
• Automatically: Through cookies, analytics scripts, and server-side logging when you browse the Website.
• From third parties: We may receive limited technical data from our hosting and analytics providers (Firebase by Google and Cloudflare Pages) as part of their service delivery.

5. Purpose of Processing

We process your personal information for the following purposes:

1. To respond to your enquiries: Processing contact form submissions to reply to your messages, questions, and service requests in a timely manner.
2. To provide requested information: Sending you information about our services, course offerings, corporate training programmes, or other matters you have specifically requested.
3. To maintain and improve our Website: Analysing aggregated, anonymised usage data to understand how visitors use our Website and to improve its content, performance, and user experience.
4. To ensure Website security: Monitoring for fraudulent activity, security breaches, and technical vulnerabilities.
5. To comply with legal obligations: Retaining records where required by applicable Indian law or regulatory requirements.
6. To protect our legitimate interests: Defending against legal claims, enforcing our Terms & Conditions, and protecting the rights and property of the Company.

We will not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent.

6. Legal Basis for Processing

We process your personal data on the following legal grounds under applicable Indian law (including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, international standards including GDPR principles):

• Consent: Where you have voluntarily submitted your information through a form on our Website, you have consented to us processing that information for the stated purpose.
• Contractual necessity: Where processing is necessary to take steps at your request prior to entering into an agreement for services.
• Legal obligation: Where processing is required to comply with a legal or regulatory obligation imposed on us.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as Website security, fraud prevention, and business analytics, provided those interests do not override your fundamental rights.

7. Disclosure of Your Information

We do not sell, rent, trade, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We may disclose your information only in the following limited circumstances:

• Service providers: We engage trusted third-party service providers who assist us in operating the Website and delivering our services, including web hosting providers (Firebase/Google, Cloudflare), email services, and analytics platforms. These providers are contractually obligated to process personal data only on our instructions and in accordance with this Policy.
• Legal requirements: We may disclose your information if required to do so by law, court order, or other governmental or regulatory authority, or if we believe in good faith that such disclosure is necessary to comply with applicable law, enforce our Terms & Conditions, protect our rights, property, or safety, or protect the rights, property, or safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, reorganisation, bankruptcy, dissolution, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
• With your consent: We may share your information with third parties when you have given us specific consent to do so.

In all cases where we share data with third parties, we take reasonable contractual and technical measures to ensure that your information is treated securely and in accordance with this Policy.

8. Third-Party Services & Links

Our Website may contain links to third-party websites, platforms, and services that are not operated or controlled by us, including but not limited to Google Fonts, Cloudflare, Firebase, Lucide Icons CDN, and Google Analytics. These third-party services have their own independent privacy policies. We strongly encourage you to review those policies before providing any personal information to such third parties.

We have no responsibility or liability for the content, privacy practices, or actions of any third-party websites or services linked to from our Website. The presence of a link to a third-party website does not constitute our endorsement, sponsorship, or recommendation of that website or its content.

The following third-party services may collect data in connection with your use of our Website:

• Google Firebase & Google Analytics: Used for hosting and website analytics. Subject to Google's Privacy Policy.
• Cloudflare: Used for content delivery and DDoS protection. Subject to Cloudflare's Privacy Policy.

9. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you (e.g., if you are in active communication with us regarding services).
• Any legal obligation to which we are subject (e.g., tax or regulatory record-keeping requirements).
• Whether there is any pending dispute, claim, or legal proceeding that requires us to retain the data.

Contact form submissions and associated personal data are typically retained for a period of three (3) years from the date of submission, after which they are securely deleted or anonymised. Analytics data, which is collected in anonymised or aggregated form, may be retained for longer periods for statistical purposes.

10. Security Measures

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• Encryption of data in transit using SSL/TLS protocols (HTTPS).
• Access controls limiting who within our organisation can access personal data.
• Use of reputable, security-certified cloud infrastructure providers (Firebase/Google, Cloudflare).
• Regular review of our security practices and procedures.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you, along with information about how it is used.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal ground for processing.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and processing is carried out by automated means, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing of your personal information where we rely on legitimate interests as our legal basis, including for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us at madhurama.corporation@gmail.com with the subject line "Privacy Rights Request". We will respond to your request within thirty (30) days. We may require you to verify your identity before fulfilling your request.

12. Cookies & Tracking Technologies

We use cookies and similar technologies on our Website to enhance your browsing experience, analyse website traffic, and understand visitor behaviour. For a detailed explanation of the types of cookies we use, how they are used, and how you can control them, please refer to our Cookie Policy.

13. Children's Privacy

Our Website is not directed to, and we do not knowingly collect personal information from, individuals under the age of 18 years. If you are under 18, please do not submit any personal information to us through the Website without the express consent and supervision of a parent or legal guardian.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without appropriate parental consent, we will take immediate steps to delete that information from our systems. If you believe we have collected information from a minor, please contact us immediately at madhurama.corporation@gmail.com.

14. Changes to This Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page. We may also notify you of significant changes by posting a prominent notice on our Website.

Your continued use of the Website following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.

15. Contact & Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which we handle your personal information, please contact our designated Grievance Officer:

This Privacy Policy was last reviewed and updated on 3 May 2026. It supersedes all previous versions.  ·  Terms & Conditions  ·  Disclaimer  ·  Cookie Policy