Legal
Step-by-step escalation framework, mediation, and arbitration for resolving complaints and commercial disputes.
This Dispute Resolution Policy ("Policy") applies to all disputes, complaints, claims, and controversies arising out of or in connection with:
This Policy is intended to provide a fair, structured, and cost-effective framework for resolving disputes without immediate recourse to formal legal proceedings. Both parties agree to make genuine, good-faith efforts to resolve any dispute through the stages described below before initiating formal legal action.
Disputes should be resolved through the following staged escalation process, in sequence. Each stage must be genuinely attempted before proceeding to the next:
Raise your concern directly with the Company via email. The Company will acknowledge within 2 working days and attempt resolution within 15 days.
If unresolved, formally escalate to the Grievance Officer in writing. A senior review will be conducted with a written response within 15 additional days.
Parties attempt mediation with a mutually agreed neutral mediator in Mumbai. The goal is a negotiated, binding settlement.
If mediation fails, the dispute is referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with seat in Mumbai.
The first step in resolving any dispute is to contact the Company directly in writing at madhurama.corporation@gmail.com. Your communication should include:
The Company will acknowledge receipt of your communication within 2 working days. A substantive response will be provided within 15 calendar days of acknowledgement. The Company will assign a designated representative to handle your case and facilitate communication throughout the process.
If the matter is not resolved satisfactorily through direct contact within 15 calendar days, you may formally escalate the dispute to our Grievance Officer by sending a written escalation notice to madhurama.corporation@gmail.com with the subject line: "Formal Grievance Escalation — [Your Name]".
Your escalation notice must include:
The Grievance Officer will conduct a senior review of the matter and provide a written final response within 15 calendar days of receipt of the escalation notice. This final response will represent the Company's definitive position on the matter at the internal stage.
If the dispute is not resolved through internal escalation, both parties agree to attempt resolution through structured mediation before initiating legal or arbitral proceedings.
If mediation fails or if either party declines to participate in mediation, the dispute shall be finally resolved by binding arbitration. Both parties agree to be bound by the following arbitration terms:
Nothing in this Policy shall be construed to limit or restrict your rights under the Consumer Protection Act, 2019. If you are a consumer within the meaning of that Act and your dispute falls within its scope, you retain the right to approach the relevant Consumer Disputes Redressal Forum or Commission, notwithstanding the arbitration clause above.
Additionally, either party may seek emergency injunctive or other interim relief from a court of competent jurisdiction pending arbitration, where such relief is necessary to prevent irreparable harm. Seeking such relief does not constitute a waiver of the agreement to arbitrate.
This Policy and all disputes arising from or related to it shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts of Mumbai, Maharashtra, India, shall have exclusive jurisdiction to adjudicate any dispute that is not subject to arbitration under this Policy.
Notwithstanding any other provision of this Policy, either party may seek immediate injunctive relief or other emergency equitable relief from a court of competent jurisdiction to protect its intellectual property rights, confidential information, or other proprietary interests, without being required to first complete the staged dispute resolution process described in this Policy.
All stages of the dispute resolution process — including direct negotiations, internal escalation proceedings, mediation, and arbitration — are strictly confidential. The parties shall not disclose the existence, substance, or outcome of any dispute resolution proceedings to any third party without the prior written consent of the other party, except as required by applicable law, court order, or regulatory authority.
Any claim or dispute must be raised within three (3) years from the date on which the relevant cause of action arose, or within any shorter limitation period prescribed by applicable Indian law, whichever is shorter. Claims raised after this period shall be time-barred and will not be considered by the Company or in any arbitral or judicial proceedings.
Last reviewed: 3 May 2026. · Refund Policy · Terms of Service · Compliance