Refund Policy

1. General Policy

Madhu-Rama Corporation ("Company") provides professional services, training programmes, consultancy, and educational courses. Due to the nature of these services — which involve significant preparation, resource allocation, facilitator scheduling, and intellectual input prior to and during delivery — all fees paid are generally non-refundable once a service or programme has commenced.

Refund requests will only be considered where:

• The request is made within the refund eligibility window specified for the relevant service type (see Sections 2–4 below).
• The reason for the refund request falls within an eligible category as defined in this Policy.
• The request is submitted in writing with appropriate supporting documentation.

The Company reserves the right to assess each refund request on a case-by-case basis and to make the final determination on eligibility. This Policy does not diminish any rights you may have under the Consumer Protection Act, 2019, or other applicable Indian law.

2. Training & Course Programmes

The following refund terms apply to individual enrolment in training programmes, professional courses, and educational seminars:

• Cancellation 14 or more days before the programme start date: Full refund of the programme fee paid, less any non-refundable registration or processing fee (up to INR 500 or 5% of the fee, whichever is less).
• Cancellation 7–13 days before the programme start date: 50% refund of the programme fee paid. The remaining 50% will be forfeited.
• Cancellation less than 7 days before the programme start date: No refund. However, the participant may be offered the option to transfer enrolment to the next available batch of the same programme, subject to availability and written approval by the Company.
• No-show without cancellation: No refund. No transfer will be offered.
• Withdrawal after programme commencement: No refund for any remaining sessions or modules after the programme has begun.

Seat transfer requests (transferring your enrolment to another person) must be made in writing at least 5 working days prior to programme commencement and are subject to the Company's approval. A transfer fee of up to INR 500 may be charged.

3. Consultancy & Business Services

For consultancy, advisory, and project-based business services:

• Advance/retainer payments: Advance payments made prior to commencement of work are refundable in full if written cancellation is received before any work has begun, within 5 working days of payment. After work has commenced, advance payments will be applied against the value of work already delivered; any remaining balance may be refunded on a pro-rata basis at the Company's sole discretion.
• Milestone payments: Payments made against completed milestones or deliverables are non-refundable.
• Dissatisfaction with outcomes: Dissatisfaction with business outcomes or results does not entitle the Client to a refund, as the Company cannot guarantee specific business results. Please refer to our Disclaimer.

Any dispute regarding the quality or completeness of deliverables must be raised in writing within 7 working days of delivery. Disputes not raised within this period will be deemed accepted and payment will be considered final.

4. Corporate Training Programmes

Corporate training programmes are delivered under specific service agreements. Refund terms for corporate programmes are governed by the terms of the applicable service agreement. In the absence of specific terms:

• Cancellation 21 or more calendar days before programme commencement: 75% refund of total fees paid.
• Cancellation 8–20 calendar days before commencement: 40% refund of total fees paid.
• Cancellation 7 or fewer calendar days before commencement: No refund. A postponement may be negotiated subject to mutual agreement and availability.

5. Non-Refundable Items

The following items and fees are strictly non-refundable under any circumstances:

• Registration, application, or processing fees (where charged separately).
• Fees for study materials, printed resources, or digital content already accessed, downloaded, or delivered.
• Examination or assessment fees once an examination or assessment has been attempted or submitted.
• Fees for completed advisory sessions, coaching sessions, or one-on-one consultations.
• Any third-party costs, expenses, or pass-through charges (e.g., venue hire, external speaker fees, travel costs) incurred by the Company on behalf of the Client.
• Payments made for services where the full service has already been rendered.

6. Partial Refunds

Partial refunds may be considered at the Company's discretion in the following circumstances:

• Where a programme or service is partly completed due to the Client's request to terminate early, and the Company determines that a portion of the fee has not been utilised against delivered services.
• Where an unexpected personal emergency prevents participation, supported by appropriate documentation (e.g., medical certificate, hospitalisation records). The Company may offer a partial refund or credit note at its sole discretion.

Partial refund amounts are calculated by the Company based on the portion of services not yet delivered and after deduction of all administrative, preparatory, and resource costs incurred.

7. Cancellation by the Company

In the event that the Company cancels a programme, service, or engagement due to reasons attributable to the Company (such as insufficient enrolment, facilitator unavailability, or force majeure):

• A full refund of all amounts paid by the Client will be processed within 10–14 working days.
• Alternatively, at the Client's option, amounts paid may be applied towards a future programme or service of equivalent value.

The Company shall not be liable for any indirect, incidental, or consequential losses (including travel costs, accommodation, or loss of earnings) arising from a Company-initiated cancellation.

8. How to Request a Refund

All refund requests must be submitted in writing via email to madhurama.corporation@gmail.com with the following details:

1. Full name and contact number.
2. Programme or service name and date of enrolment/engagement.
3. Invoice number and amount paid.
4. Date of payment (with payment reference/transaction ID).
5. Reason for refund request (with supporting documentation if applicable).
6. Bank account details for refund processing (account holder name, account number, IFSC code, bank name and branch).

Use the subject line: "Refund Request — [Your Name] — [Programme/Service Name]"

The Company will acknowledge receipt of your refund request within 2 working days and will communicate the outcome of the assessment within 7 working days.

9. Processing Time

Approved refunds will be processed and disbursed within 10–14 working days from the date of written approval by the Company, subject to bank processing times. The Company is not responsible for delays caused by the banking system or payment gateways beyond its control.

10. Refund Method

Refunds will be issued by the same method as the original payment wherever possible:

• Payments made by NEFT/RTGS/IMPS: Refunded to the originating bank account.
• Payments made by UPI: Refunded to the originating UPI account/bank account linked to UPI.
• Payments made by cheque/demand draft: Refunded via account payee cheque drawn in favour of the payee, or via NEFT/RTGS to the Client's nominated account.
• Payments processed through a payment gateway: Refunded to the original payment source via the gateway, where technically possible.

11. GST on Refunds

Where a refund is approved, GST collected on the original transaction will be refunded along with the base fee, subject to applicable GST rules. The Company will issue a credit note as required under the GST Act. The Client is responsible for reversing any ITC (Input Tax Credit) claimed on the original invoice, as required under GST law.

12. Disputes Regarding Refunds

If you are not satisfied with the outcome of your refund request, you may escalate the matter as described in our Dispute Resolution Policy. We are committed to resolving all disputes fairly and in good faith.

13. Contact Us

Last reviewed: 3 May 2026.  ·  Payment Policy  ·  Dispute Resolution  ·  Terms of Service