Payment Policy

1. Scope & Applicability

This Payment Policy governs all financial transactions between Madhu-Rama Corporation ("Company") and its clients, students, participants, or any party engaging the Company for paid services ("Client" or "you"). This Policy applies to:

• Business consultancy and advisory services.
• Professional training, certification, and skills development programmes.
• Corporate training and capacity building workshops.
• Educational courses and seminars (online and offline).
• Import/export advisory and facilitation services.
• Any other paid products or services offered by the Company from time to time.

Enquiries through the Website contact form and general information requests are provided free of charge. This Policy applies only where a fee-based engagement is established.

2. Currency & Pricing

All prices and fees quoted by Madhu-Rama Corporation are denominated in Indian Rupees (INR) unless expressly stated otherwise in a written service agreement, proposal, or invoice. The Company reserves the right to quote and invoice in alternative currencies for international transactions, subject to mutual agreement.

All prices quoted are exclusive of applicable taxes unless otherwise expressly stated. Please refer to Section 3 (GST & Taxes) below for details on applicable tax obligations.

Prices displayed on this Website, in brochures, or in marketing materials are indicative and subject to change without prior notice. Binding prices are those confirmed in a written proposal, service agreement, or invoice issued to the Client.

3. GST & Taxes

Madhu-Rama Corporation is registered under the Goods and Services Tax (GST) Act, 2017. GST will be levied on all taxable services and products supplied by the Company at the applicable rate as prescribed by the Central Government or the relevant State Government from time to time.

• GST will be charged in addition to the base price quoted, unless the quoted price is explicitly stated as "inclusive of GST".
• A valid GST invoice will be issued to the Client for all taxable transactions.
• Clients who are GST-registered may claim input tax credit (ITC) on GST paid, subject to applicable GST rules and eligibility criteria.
• International clients may be exempt from Indian GST on certain export of service transactions, subject to compliance with RBI and GST export of services regulations.

The Company shall not be held responsible for any additional taxes, duties, or levies applicable in your jurisdiction. Clients are solely responsible for complying with the tax laws applicable to them in their own jurisdiction.

4. Accepted Payment Methods

The Company currently accepts payment through the following methods:

• NEFT / RTGS / IMPS: Direct bank transfer to the Company's designated bank account. Bank details will be provided on the invoice.
• UPI (Unified Payments Interface): Payment via any UPI-enabled application (GPay, PhonePe, Paytm, BHIM, etc.) to the Company's registered UPI ID.
• Cheque / Demand Draft: Crossed cheques or demand drafts drawn in favour of "Madhu-Rama Corporation", payable at Mumbai. Services will commence only upon cheque clearance.
• Online Payment Gateways: Where applicable, via authorised payment gateway partners integrated into specific service booking or enrolment systems.

The Company does not accept cash payments for services or programmes. Cash transactions, where unavoidable for specific programme-related incidentals, will be documented with a signed receipt. Credit or debit card payments may be facilitated through payment gateway partners for specific service types.

5. Payment Process & Timelines

The typical payment process is as follows:

1. Enquiry & Proposal: Client submits an enquiry. The Company provides a written proposal or service agreement with pricing and terms.
2. Acceptance: Client accepts the proposal (in writing, including via email confirmation).
3. Invoice Issuance: The Company issues a GST invoice or proforma invoice as applicable.
4. Payment: Client makes payment as per the terms specified in the invoice (typically within 7 working days of invoice issuance, unless otherwise agreed).
5. Payment Confirmation: Upon receipt of cleared funds, the Company sends a payment acknowledgement and confirms service commencement or enrolment.

The Company reserves the right to withhold commencement of any service, programme, or deliverable until full or agreed advance payment has been received and cleared.

6. Advance Payment & Deposits

For certain services and programmes, the Company may require partial or full advance payment prior to service commencement:

• Consultancy services: Typically 50% advance upon engagement confirmation, with the balance payable upon milestone completion or delivery, as per the service agreement.
• Training programmes and courses: Full programme fee or a minimum deposit (as specified at the time of enrolment) is required to confirm a seat or enrolment. Seats are allocated on a first-come, first-served basis and are confirmed only upon receipt of payment.
• Corporate programmes: Payment terms to be negotiated and specified in the relevant service agreement. Typical terms require 30–50% advance, with the balance payable prior to programme commencement or within 30 days of invoice, whichever is earlier.

Advance payments and deposits are subject to the Company's Refund Policy.

7. Invoices & Receipts

The Company will issue a valid GST-compliant tax invoice for all services and programmes provided. Invoices will include:

• Company name, address, and GSTIN.
• Client name and address.
• Description of services or products.
• Taxable value, applicable GST rate, GST amount, and total payable amount.
• Invoice number, date, and payment due date.
• Bank details or payment instructions.

Payment receipts or acknowledgements will be issued upon receipt of cleared funds. All invoices and receipts will be sent to the email address provided by the Client at the time of engagement.

Requests for invoice amendments or additional documentation (such as e-invoicing or specific GST formats) must be communicated in writing before invoice issuance. Post-issuance amendments may incur additional processing time.

8. Late Payment

All payments are due on the date specified in the invoice or service agreement. If payment is not received by the due date:

• The Company reserves the right to suspend the provision of services or access to programmes until outstanding amounts are settled.
• The Company may charge interest on overdue amounts at a rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower), calculated from the due date until the date of actual payment.
• The Client shall be liable for all reasonable costs and expenses (including legal fees) incurred by the Company in recovering overdue amounts.
• The Company may, at its sole discretion, refer overdue accounts to a debt recovery agent or initiate legal proceedings.

9. Failed & Declined Transactions

In the event that a payment transaction fails, is declined, or is reversed for any reason (including, but not limited to, insufficient funds, incorrect bank details, or payment gateway issues):

• The Client is responsible for resolving the issue and ensuring successful payment within 3 working days of notification.
• Any bank or gateway charges, penalties, or fees arising from failed, bounced, or reversed transactions are entirely the Client's responsibility.
• Cheque dishonour may attract a penalty as per applicable banking and legal provisions, in addition to compensation for costs incurred by the Company.
• Services or enrolments may be suspended pending receipt of successful payment.

10. Payment Security

The Company is committed to the security of financial transactions. We take the following measures to protect payment information:

• We do not store credit or debit card numbers, CVVs, or sensitive payment credentials on our systems.
• Online payment processing (where applicable) is handled by PCI-DSS compliant payment gateway partners.
• All payment-related communications from the Company will come from official email addresses only. We will never ask for payment credentials via phone or chat.
• Clients are advised to verify bank details on official invoices before making transfers. In case of discrepancy, contact us immediately at madhurama.corporation@gmail.com.

The Company shall not be liable for any financial loss arising from fraudulent communications or phishing attempts that impersonate the Company. Exercise caution and verify all payment instructions independently.

11. Pricing Changes

The Company reserves the right to revise service fees, programme pricing, and any associated charges at any time without prior notice, except where a fixed price has been agreed in a written service agreement. Such changes will not affect confirmed and paid bookings, enrolments, or service engagements in progress.

Revised pricing will apply to new engagements, renewals, or enrolments initiated after the effective date of the change.

12. Contact for Payment Queries

Last reviewed: 3 May 2026.  ·  Refund Policy  ·  Dispute Resolution  ·  Terms of Service